Customer Service
US: 800-425-3535
International: +1 914-789-2100
How can I contact NOVAMED USA Customer Support?
Our Customer Service Specialists are available to take your call at 1-800-425-3535 or
1-914-789-2100 from 8:30 a.m. to 8:30 p.m. EST. If preferred, send an e-mail to
support@novamed-usa.com or complete our online Customer Support Request form.
How can I order from NOVAMED USA?
Orders may be placed by fax, Email or calling NOVAMED Customer Service by telephone.
By Fax: 914-789-2102
Please include an e-mail address and orders received by fax will receive an e-mail confirmation with shipment tracking information.
By Email
To place an order by email, please send Purchase Order to order@novamed-usa.com. All orders placed by email will receive a confirmation email reply and shipment tracking information.
By Telephone: 800-425-3535 / 914-789-2100
Call us to facilitate an order – our Customer Service Specialists are happy to assist you with questions, product information or samples if required.
By Filling Out Our Order Form Online
Click here to access our Order Entry Form and complete the information required. We will respond to confirm your order with details within one business day.
How quickly will my order ship?
All orders are processed the same day they are received Monday through Friday 9:00 a.m. – 5:30 p.m. EST. Orders received before 3:00 p.m. EST ship the same day with confirmation of tracking information sent to the e-mail address provided.
Orders ship via UPS Ground from Elmsford New York unless other shipping requirement is requested.
Need Assistance?
Contact NOVAMED USA Customer Support
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Unlike traditional radiant warmers, KOALA mattresses warm through direct contact with skin, simulating mother's natural body warmth.
KOALA is ideal for use in mother-baby and other hospital rooms where babies are at increased risk of infant cold stress and hypothermia.
Safer for Neonates
NOVALITE LED Single Use Standard Laryngoscopes remain cool at all times, the safest option for neonates.
NOVALITE LED Standard Laryngoscope blades provide superior illumination with a low profile for safer intubations. Available in pediatric sizes Miller 00 to Miller 1.5, Mac 0 - 1.