Frequently Asked Questions - NOVAMED USA Customer Support

How can I contact NOVAMED USA Customer Support?

Our Customer Service Specialists are available to take your call at 1-800-425-3535 or
1-914-789-2100 from 8:30 a.m. to 8:30 p.m. EST. If preferred, send an e-mail to or complete our online Customer Support Request form.

How can I order from NOVAMED USA?

Orders may be placed by fax, Email or calling NOVAMED Customer Service by telephone.

By Fax: 914-789-2102
Please include an e-mail address and orders received by fax will receive an e-mail confirmation with shipment tracking information.

By Email
To place an order by email, please send Purchase Order to All orders placed by email will receive a confirmation email reply and shipment tracking information.

By Telephone: 800-425-3535 / 914-789-2100
Call us to facilitate an order – our Customer Service Specialists are happy to assist you with questions, product information or samples if required.

By Filling Out Our Order Form Online
Click here to access our Order Entry Form and complete the information required. We will respond to confirm your order with details within one business day.

How quickly will my order ship?

All orders are processed the same day they are received Monday through Friday 9:00 a.m. – 5:30 p.m. EST. Orders received before 3:00 p.m. EST ship the same day with confirmation of tracking information sent to the e-mail address provided.

Orders ship via UPS Ground from Elmsford New York unless other shipping requirement is requested.

Need Assistance?
Contact NOVAMED USA Customer Support

Email :
Telephone : (914) 789-2100
Fax : (914) 789-2102
4 Westchester Plaza
Elmsford, NY 10523
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